Feedback from Alexandra for 22.12.2018
Hello. I am writing a review for the first time in my life, really I can’t stand it anymore. I am a regular customer of On Clinic. I have been followed up by several doctors. I am very pleased with the work of Orlenko and Skorikova, the doctors who really help to restore health in order, before that I visited specialists at other medical facilities and was unhappy with the result. And now the bad part: since the start of autumn, appointment scheduling malfunctions constantly, the most important thing is that administrators report this when you approach them yourself, at least you need to warn and apologize. I read the reviews about the clinic and shocked by the format of the responses to the displeased visitors of your clinic. One girl was told something like "You threw a tantrum ...", no matter what tantrum a client throws, it is unacceptable to answer that way. Recently I went to the trichologist, I was referred to do tests for 900 UAH (and I was not indignant, well, ok, I need to), when I wanted to make an appointment, it turned out that the doctor was on vacation and I made an appointment with another one. When I came to the appointment, the doctor could not be bothered to read my chart (the previous doctor described in detail the diagnoses of Skorikova and Orlenko and what I am being treated for and also what I was sick with). He asked me for this information (however, not in full), then he told me that if I wanted to receive a treatment regimen, I had to pay 200 hryvnias (ok, if I need to). And what am I getting? Shampoo for hair loss and basic vitamins for hair. All fine and dandy but why did I take tests for 900 hryvnias and where are the explanations for the results? I am extremely dissatisfied with today's appointment, and I also want that when my first doctor returns from vacation, they will tell me in detail about the results of the tests and write out the normal treatment (or justify this treatment regimen, and also why then I had to take tests) and I don’t I want to pay for it again. I had to write a review, since there was no time to sort out the clinic because the appointment was delayed again (for 20 minutes). Chart Number 50163.
Kharkiv, 22.12.2018 Show answer
Hello Alexandra. Thank you for the dialogue with the Quality Assurance Service. We want to note that sometimes delays in appointments occur, and we cannot always influence the reasons. We always focus our patients on the importance of adhering to the schedule of appointments and minimizing delays in appointments, due to which there are disruptions in the schedule of appointments. We are grateful to all patients for an objective assessment of the work of the clinic and our specialists, the format of analysis and answers is carried out only in a business style without personal attacks. The scope of the prescribed diagnostics is always well-reasoned, determined on the basis of the problem to identify all etiological factors. If the problem of treatment is secondary, an integrated approach is needed in the diagnosis and subsequent treatment, and often requires correction of the condition and observation by doctors of several specialties. Each patient perceives information by virtue of their capabilities, hence the misunderstanding arises. If the information is not clear, you can always ask questions to the doctor during the visit or through the contact center operators. We are glad that at the moment you understand the proposed tactics, you are welcome for the next visit at the clinic according to the appointment. We are always ready to help!
Service Quality Control Department