ON Clinic feedback p. 11

Bad experience after the appointment. I came at my appointed time, I was taken after 20 minutes of my waiting. If I sign up for a specific time, then I also plan it. Further - the results of laboratory tests were promised to be sent by mail in a day, 3 days have passed, they still do not exist. Apparently, there is no communication within the clinic.

Good doctors, terrible timings. I have been visiting this clinic for more than a year and a half. I am satisfied with the medical service, but there is no respect for the patient and respect for his time. Often the appointment starts 10-15 minutes later than it should. This is a human factor and is acceptable for servicing. But during the last few visits, the waiting time increased to 30, and sometimes to 40 minutes (at least in my case). So today I arrived 20 minutes earlier, in plenty of time, so as not to be late and not cause anyone any inconvenience. I waited until the time of appointment, and then another 35 minutes. Thus, having delayed my appointment, the clinic staff actually took out my personal time which I could spend much more interesting than in their lobby. They apologized to me but only after I asked myself for information after a long wait. And that’s all. No compensation. Only apologies and so recently it has been happening more and more often. As if after apologies the situation is back to right. I would like to hear from the clinic management how to behave in such a situation? Regards, Julia P.S. Comments refer not only to the department of dermatology, this field is just in the application form.

I passed the course of treatment with Alexander Viktorovich Galich. I recommend him as an excellent specialist. I underwent such a procedure as deserterization. I feel reborn. Thank you for the professionalism and high level of skill of Dr. A.V. Galich and his team.

I went to the clinic with a problem of a rash on my face (acne). At the beginning of treatment, the doctor, Ekaterina Nikolaevna Manzhula, prescribed an ultrasound scan and a number of tests. After reviewing the results of the examination, she advised me to contact a gastroenterologist, since the HELICOBACTER PYLORI bacterium was found, which provoked the rash. She cured the bacteria. Ekaterina Nikolaevna prescribed me treatment in the form of tablets (antibiotics and a medical line of cosmetics). The treatment lasted 7 months, and I am happy with the result. I also want to add and advise those who have skin problems, who complain of a rash, or other skin diseases. Do not self-medicate, and do not spare your money and time, contact a dermatologist. I want to express my positive impression about the clinic and the girls at the reception, attentive and friendly staff, the clinic's work schedule is convenient, all tests are taken on the spot. I am also grateful to the doctor-dermatologist Ekaterina Nikolaevna for high professionalism and delicacy in the work. To everyone who is looking for a good dermatologist, I can recommend Manzhula Ekaterina Nikolaevna.

The attitude towards patients could not be worse. On 21.12.2019 I had an appointment at 9.10 a.m. to doctor Frolova E.Yu. and I had acute pain. I was stuck in the waiting room for an hour despite the fact that I warned the administrator that I had diabetes and came in the fasted state in order to do another ultrasound. There were two women behind me who passed without an appointment. I also watched as Frolova walked along the corridor and talked on her cell phone. Standing in the queue, I felt that my sugar was falling down and I could go faint - this is the best case scenario. And only when I demanded to return the money for the appointment, Frolova came out with the words "ok, I will see you." Shame on such doctors! Although I know that excellent reviews have been written on the official page for this "doctor", I feel indignant and do not recommend her. There are many worthy doctors who don’t wear a crown, but treat people.

I had an appointment with doctor Viktoria Igorevna Mangusheva. The doctor gave qualified help. She addressed my need immediately. I recommend this doctor, I was very pleased with the visit.

I want to express my gratitude to Philip Philipovich Sharuda for the high-quality consultation and the prescribed treatment. And not least, an interest in my health. What I considered a feature of my body can be treated. And of course thanks to ON Clinic for selecting such a team of professionals! You are at your best as always. 5*.

I want to thank the doctor Shapovalova Alyona Sergeyevna for a high-quality consultation. The doctor was attentive, she listened and gave competent recommendations for treatment. I would also like to thank the administrator Kinash Nadezhda for giving clear and kind consultation and showing me the way to the doctor!

Urologist Trubeko Sergey Nikolayevich is a true professional in his field, who carefully and sensitively reacted to my problems. He gave clear and qualified recommendations. He prescribed treatment. Thanks for the good attitude.

I want to express my gratitude for the good service to M.G. Cherevashenko. He is a very nice and competent doctor. For three years I have been visiting her for an ultrasound and I am very pleased with her. She is attentive, responsive, she always advises what you need. I wish there were more such doctors. And everything is very clean, beautiful, everything is at the highest level!

Medical care provided by Dr. Chernyshenko M.S. was at a high level, it corresponds to the European level. The doctor is attentive to elderly people. I am 79 years old. Thank you for the service.

We visited Slyusarenko Victoriya Vitaliyevna. The patient was the 5-year child, the problem was to remove molluscum contagiosum. Everything went perfectly. She is a good doctor and has an excellent approach to patients. We were satisfied. I recommend her to everyone.