Feedback from Julia for 10.01.2020

Good doctors, terrible timings. I have been visiting this clinic for more than a year and a half. I am satisfied with the medical service, but there is no respect for the patient and respect for his time. Often the appointment starts 10-15 minutes later than it should. This is a human factor and is acceptable for servicing. But during the last few visits, the waiting time increased to 30, and sometimes to 40 minutes (at least in my case). So today I arrived 20 minutes earlier, in plenty of time, so as not to be late and not cause anyone any inconvenience. I waited until the time of appointment, and then another 35 minutes. Thus, having delayed my appointment, the clinic staff actually took out my personal time which I could spend much more interesting than in their lobby. They apologized to me but only after I asked myself for information after a long wait. And that’s all. No compensation. Only apologies and so recently it has been happening more and more often. As if after apologies the situation is back to right. I would like to hear from the clinic management how to behave in such a situation? Regards, Julia P.S. Comments refer not only to the department of dermatology, this field is just in the application form.
Kharkiv, 10.01.2020 Show answer
Hello Julia! Thank you for the dialogue with the Quality Assurance Service. To comply with the rules for patient appointments by clinic doctors, we urge strongly patients not to be late for an appointment if possible. This can result in a malfunction of the entire doctor work schedule. In such cases, the administration makes every effort to align the regulation. The schedule of doctors is really busy because only qualified specialists work in our clinic. In case of force majeure situations, please notify the clinic by the center contact phone. In any case, we appreciate the trust of our patients, apologize for the discomfort, an additional option of loyalty was provided as an apology. You received more detailed information by phone. We are always ready to help, we wish you good health.
Service Quality Control Department