Feedback from Alyona for 06.04.2020

Today my 14 years old niece and I visited ON Clinic to see dermatologist Pankova Yelena Vladimirovna. The child had been in contact with chicken pox carrier and had severe skin rashes. The first thing the doctor told us was that it was not her competence and she had nothing to do with chicken pox; however, when we told at the reception desk about our problem while making an appointment. The doctor was rude and I can hardly call her mindful. The examination was minimal and no medical report was given to us at the end of our visit. We asked for it ourselves on exit and they brought it to us. The medical report contains information about the examination of lymph nodes, pressure measuring, etc. But it did not happen. The child was not even completely examined, her legs had a rash most of all. We were told that rashes looked like measles. Then several minutes later there was another version about red measles and we did test for rubella antibodies. The test was also rather doubtful as the child is vaccinated and apriori she had antibodies for both measles and rubella. We came home without the slightest understanding of whether we had measles or rubella as red measles was open to question in our medical report. The diagnosis is absolutely unclear as these are two different diseases. I feel disappointed. I relied on the references about the experienced doctor; alas, it was money to burn and fallacious hopes.
Dnepr, 06.04.2020 Show answer
Hello, Alyona. Thank you for dialogue with the Quality Control Unit. We would like to note that all doctors have their own vision of tactics in each case. Comprehensive assessment of clinical information as well as laboratory test results is carried out as of the date of examination. In this case, the diagnostic stage was not completed. The fact of parallel existing pathologies cannot be neglected making differential diagnostics more difficult. Consultative medical report as any other medical documentation is issued upon the first demand of a patient, as happened in this case. If this doctor was not yours at a psychological level, you can always change a doctor at our clinic as there are several specialists in the department. In any case, if you felt uncomfortable while visiting our clinic, we apologize for this. We are always ready to help, may you and your relatives be healthy.
Service Quality Control Department